Visitors to AuroraGov.org will
see some changes starting this week. The site will still provide all the
essential resources and information you need, but will feature a new look
for improved navigation and access on mobile devices.
In an effort to
improve user experience and modernize AuroraGov.org, the
city of Aurora began a website overhaul in late 2019. Initially, the city
had planned to launch this newly refreshed site right as COVID-19 began to
impact our community. While priorities shifted to focus on COVID-19
resources and response, the site launch was delayed until this month.
With the change in
the website, you may need to reset bookmarks you have saved linking to city
pages. Most links will not be affected, but you may need to create new
bookmarks for some. As you utilize the newly refreshed website, we welcome
your feedback. If you experience any issues or would like to provide feedback
regarding your experience, we invite you to fill out this form.
As always, Access Aurora is the
best place to reach out to the city with questions or concerns. Look for
the Access Aurora phone number and email address on the bottom of every
page, or the Contact Us links at the top and bottom of every page.
electronic recycling at two locations
the city's ability to offer our electronics recycling event earlier this
year, but we are now able to host one this weekend with COVID-19
precautions in place.
You may bring out
most electronics for recycling from 9 a.m. to 1 p.m. Saturday, Aug. 29, at
two locations: the Central Facilities Recycling Station, 13646 E. Ellsworth
Ave., and the Tallyn’s Reach Library, 23911 E. Arapahoe Road.
items—desktop computers, laptops, cell phones, tablets, gaming equipment,
consumer electronics and similar—are accepted. A fee of $5 will be charged
per household dropping off. Due to rising costs associated with processing
some electronics, additional fees will be charged for items like monitors
and printers (go to the website below for a complete list). Cash will be
accepted, but a credit/debit card is preferred as payment.
For a list of
items that will not be accepted, visit AuroraGov.org/Recycle
and go to Recycling Opportunities, then Electronics Recycling.
City services and
facilities to close Sept. 4 due to furlough day
public health crisis has resulted in a significant financial impact to the
city of Aurora, with an anticipated $25 million shortfall in 2020 and even
more in 2021. The city has taken many steps to help offset these major
shortfalls, such an implementing a hiring freeze, delaying capital
expenditures and projects, reducing contracts and laying off seasonal,
temporary and contingent employees who were not working due to COVID-19.
On Sept. 4, city
employees will take a furlough day to further compensate for the shortfalls
this year. Most city facilities will be closed, and city employees will not
report to work or receive pay. However, all public health and safety
services will continue to be fully staffed and provide around-the-clock
coverage. An additional furlough day is scheduled for Oct. 16.
Visit AuroraGov.org for a
list of facilities closed on Sept. 4 for the furlough day and on Sept. 7 in
observance of Labor Day.
Council members are
eager to hear from residents and committed to forums in which those
conversations can occur, but the format and structure of town meetings may
be affected by the COVID-19 crisis. Please visit AuroraGov.org/Council to check the latest information on meeting
City Council Special
Study Session (Virtual)
Monday, Sept. 8,
View this special
study session meeting on the city budget online at AuroraTV.org and cable channels 8 and 880. You may also
listen to the meeting by phone (see AuroraGov.org for details).
at AuroraTV.org or cable channels 8 and 880 only
Mayor Mike Live
Friday, Aug. 28, 3
Join Mayor Coffman
on Facebook Live or AuroraTV.org every Friday -except
holidays and other city closures- for updates on the city’s COVID-19
response, as well as information on topics being discussed in our city.
This week on the show will be representatives from the Community College of
Aurora to talk about adult skills programs, and Ward V Council Member
Alison Coombs to discuss a proposed ordinance on minimum wage. As always,
be part of the conversation with your questions. Live streamed on Facebook and AuroraTV.org.
Trusted Voices: Census 2020 Series
Through Sept. 1,
Tuesdays, 10 a.m.
The city of Aurora
will host the Trusted Voices: Census 2020 series on Facebook Live. Join us as we talk with trusted voices
throughout our community about the benefits and opportunities of completing
the 2020 census.
Fitzsimons and the Flu of 1918
Wednesday, Sept. 16,
College of Aurora instructor Geoff Hunt will speak about the local effects
of 1918 flu and show photos he’s uncovered at this Aurora History Museum
online program. The lecture is free, but you must register to receive the
link to the online meeting.
The Aurora Fox Arts
Center kicks off Season 36 with a big dose of fun. You’re invited to the
witty, wicked and thoroughly twisted world of famed satirical songwriter
and math nerd Tom Lehrer who, throughout the ‘50s and ‘60s, delighted
millions of fans with his dry and cynical humor.
Daily, 10 a.m.
(Wednesdays is American Sign Language)
Library has been offering virtual programming since mid-March. One of the
most popular programs is the daily storytime. Other ongoing programs
include Reader’s Corner, Mystery Read and Create & DYI. To learn more
about all the virtual programming, visit AuroraLibrary.org or the Aurora Public Library Facebook
Daily, time varies
Aurora Dance Arts is
providing live online dance classes, with some of their fabulous faculty
teaching from home, dance tutorials and dance challenge videos, and various
other online resources for dancers and families.
time-travelling news anchor Skip DeCade takes you back in time reporting on
Facebook Live Aurora news from the first half of the 20th century. The
stories presented are borrowed from the Aurora Democrat newspaper which
reported Aurora's news from 1909 to 1955.
Scheduling motor vehicle, recording and voter service appointments a “win-win”
Satisfaction up, wait times down with advance scheduling
Although COVID-19 is changing the way Arapahoe County retailers and service providers do business, it isn’t always clear how well new precautions and systems to keep customers safe are being received.
But one change to the Clerk and Recorder’s Office service model has been an undeniable success with customers and employees alike.
“Scheduling appointments online was born out of necessity, but it’s turned out to be a win-win for customers and staff,” said Deputy Chief of Motor Vehicle Selina Baschiera. “In the past, customers would block out half their day to wait for their number to be called, now they can be in and out in 10 minutes. And without last-minute walk-ins, our staff leave the office on time to get home to their families.”
To avoid crowded waiting rooms and maintain social distancing, all Arapahoe County Clerk and Recorder offices began requiring appointment scheduling upon reopening in May after the COVID-19 closures. County residents can schedule appointments to renew vehicle registration, apply for a marriage license, receive a disabled parking placard, or complete a number of other transactions. Voter services such as registering to vote, requesting a ballot or updating registration information may be scheduled in advance or conducted on a walk-in basis.
Data compiled in July from County offices in Aurora, Littleton, Centennial and Byers show an average wait time of just over six minutes for all Motor Vehicle, Recording and Elections services, despite serving 18,568 customers in that time. Average time to serve customers for all services, start to finish, was less than 10 minutes.
“Our goal is to transform our customer experience by consistently exceeding expectations,” said Deputy Chief of Recording Juan Guzman. “By listening to our customers, and implementing enhanced data collection practices, we’re changing the way we do business.”
Surveys confirm customers and employees are both happy with the change.
Employees gave the new system 2.9 out of 3 stars for effectiveness, and customers report a satisfaction rating of more than 90 percent among 2,556 customers surveyed, with 85 percent of those respondents being either “extremely satisfied” or “very satisfied.”
Survey responses were anonymous, but overwhelmingly positive.
“If you would follow the process of having the option to make an appointment after this COVID virus is over, I think the whole experience of going to the DMV would do a lot to improve customer satisfaction,” wrote one customer.
“The appointment process is great,” replied another, “much quicker and easier.”
For a complete list of all services or to schedule an appointment, visit the scheduling tool on the Clerk and Recorder’s Office website.